MUNO BATTERY: UPDATED SHIPPING & DELIVERY POLICY
 

1. SHIPPING ZONES & TOTAL LANDED COSTS

Muno uses a tiered shipping structure. Total Landed Cost = (Base Rate × Fuel Surcharge) + Packaging + Area Surcharge (if applicable).
 

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​Zone 3/Regional Note: Outlying areas attract an additional Area Surcharge (see Section 2).

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2. MANDATORY AREA SURCHARGES

Specific delivery locations require specialised handling or travel off-route. These are added to the Total Est. Cost above:

• Remote/Farm/Mine Delivery: +R300.00 (Standard for non-urban industrial sites).

• High-Risk/Township Zones: +R60.00 (Specific high-security delivery protocols).

• Special Interest (Power Stations/Embassies): +R480.00 (Due to security clearance wait times).

• Chain Store/Warehouse DC: +R350.00 (For booking-in fees and long turnarounds).
   

3. HAZARDOUS GOODS & COMPLIANCE (UN 3551)

Muno Sodium-ion batteries are classified as UN 3551.

• Safety Standard: All shipments comply with IATA/SANS 10228.

• State of Charge (SoC): Batteries are shipped at 30% SoC. Upon delivery, customers must follow the 5/15 Recovery Rule (Idle 5 mins, Drive 15 mins) to calibrate the BMS.
   

4. FREE SHIPPING ELIGIBILITY

• Threshold: Orders over R9,500.00 qualify for free shipping.

• Limitation: This applies only to Zone 1 and Zone 2 (Main Centres).

• Regional/Surcharge Exclusion: For Zone 3 or specialised area surcharges (Mines, Farms, etc.), the base shipping is free, but the Area Surcharge remains payable by the customer.
   

5. COLLECTION POLICY

• Broadacres Pickup: Free collection is available from our Broadacres facility.

• Hours: Monday – Friday, 09:00 – 16:00.

• Verification: Customers must present their order confirmation and a valid ID fo Company Registration Document.