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MUNO BATTERY PRIVACY POLICY

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1. INTRODUCTION AND SCOPE

Muno Battery (Pty) Ltd (“Muno”, “we”, “us”, or “our”) is committed to protecting the privacy and security of your personal data. This Privacy Policy outlines how we collect, use, and safeguard information across our global digital platforms, including our e-commerce shop, professional portals, and social media channels.

 

2. CATEGORIES OF DATA WE COLLECT

We collect personal data from several categories of data subjects:

  • Customers: Name, contact details (email, phone), billing and shipping addresses, payment information, and vehicle or battery specifications provided via our configurator.

  • Sales Representatives: Professional credentials, login data for the representative portal, performance metrics, and professional contact information.

  • Job Applicants: Employment history, educational qualifications, skill sets, identification documents, and information provided in CVs and cover letters.

  • Digital Visitors: IP addresses, browser types, location data, and behavioural data gathered via cookies and analytics.

 

3. LAWFUL BASIS FOR PROCESSING

In accordance with global data protection laws, we process data under the following legal bases:

  • Contractual Necessity: To process orders, manage e-commerce transactions, and provide portal access to authorised sales representatives.

  • Legal Obligation: To comply with tax, financial reporting, and employment regulations.

  • Legitimate Interests: To improve our battery technologies, secure our digital infrastructure, and manage recruitment processes.

  • Consent: For marketing communications, social media engagement, and non-essential cookie placement.

 

4. E-COMMERCE AND PAYMENT SECURITY

When you purchase a Muno Sodium-ion battery via our shop:

  • Payment Processing: We use PCI-DSS-compliant third-party payment gateways. Muno does not store full credit or debit card details on its local servers.

  • Encryption: All data in transit is protected using SSL/TLS encryption.

  • Portal Security: Sales representatives and customers are responsible for maintaining the confidentiality of their portal credentials.

 

5. RECRUITMENT AND SOCIAL MEDIA

  • Job Postings: Data submitted for vacancies is used exclusively to evaluate candidates. Unsuccessful applications are typically retained for 12 months for future opportunities unless deletion is requested.

  • Social Media: Our website may include links to social media platforms. Engaging with these may allow third parties to collect data; we recommend reviewing the privacy settings of those platforms. Our website integrates social media functionality. Interacting with these features may result in data collection by those platforms. Muno is not responsible for the privacy practices of external social media entities; we encourage you to review their respective policies.

 

6. INTERNATIONAL DATA TRANSFERS

As a global-facing company, your data may be transferred across borders. We ensure that such transfers are protected by Standard Contractual Clauses (SCCs) or equivalent adequacy mechanisms (such as those required by UK GDPR and POPIA) to ensure consistent protection wherever the data flows.

 

7. YOUR RIGHTS

Under global frameworks, you have the right to:

  • Access the personal data we hold about you.

  • Rectify inaccurate or incomplete information.

  • Erasure (the "Right to be Forgotten") under specific conditions.

  • Object to processing for direct marketing purposes.

  • Data Portability to receive your data in a structured, machine-readable format.

 

8. DATA RETENTION

We retain data only as long as necessary for its original purpose or as required by law. Customer data related to warranties is retained for the duration of the 4-year Standard Base Warranty to facilitate technical support and claims.

 

9. CONTACT US

For any enquiries regarding this policy or to exercise your rights, please contact our Data Protection Officer:

Email: hello@munobattery.com

Address: Block 1 Stratford Office Park, Sandton, South Africa

Website: www.munobattery.com

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